Information for authorities controlling the activity

The bodies regulating the activity of the Merchant are the Commission for Consumer Protection (CCP) and the Commission for Personal Data Protection (CPDP), with the following coordinates:

For CCP:


Users can use the European Online Dispute Resolution Platform (ODR), available at / – a single access portal that allows EU users and merchants to settle disputes between them.

Alternative dispute resolution (ADR) between users and merchants is an out-of-court conciliation procedure on a voluntary basis.

Joint Conciliation Commissions assist in reaching an agreement between users and merchants in disputes over contracts for the sale of goods and provision of services.

The Joint Conciliation Commissions are determined on a regional basis, and the Joint Conciliation Commission with its registered office in Sofia and the area of operation of the territory of Sofia District is competent to resolve disputes between a Merchant and a User.

The consolidated list of recognized ADR entities of the Member States of the European Union can be found at: