Terms of delivery

The delivery is made to the address of the User on the territory of the Republic of Bulgaria, unless otherwise specified on the site.

  • The delivery costs are covered by the Merchant when ordering by card.
  • The delivery costs are covered by the User when ordering by cash on delivery.
 

Before sending the ordered goods, the Merchant has the right to contact the User at the phone number specified by him, in order to clarify details of the order and/or delivery.

The Merchant is not responsible for non-fulfilment of an order in cases where the User has provided incorrect, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address or telephone number.

The delivery is made within the following terms: 3 working days

In exceptional circumstances, the Merchant reserves the right to extend the delivery period by promptly informing the User.

The Merchant processes the orders within 1 working day of the order. Delivery is usually made within the usual time limit in practice, according to the selected delivery method.

The ordered goods are delivered against a signature, as larger shipments, when using a courier service, are delivered to the entrance of the building.

The User is obliged to inspect the goods in a sealed form, at the time of delivery and to notify immediately in case of discrepancies, shortages and damages. If the User fails to do so, it is assumed that the delivery is accepted without objection.

When making international deliveries, the rules for delivery and receipt of items of the respective national postal service, as well as of the respective national legislation of the country in which the consignee of the goods is located are applicable.

All import fees for the import of the goods are at the expense of the User. The User cannot claim a refund if he has refused to pay import duties or to receive the shipment.

The Merchant reserves the right to change the available methods of delivery and payment and/or their terms, at any time, by publishing the available methods of delivery and payment on the website, without further notice.

Milotka