Delivery terms

Delivery of the ordered goods is carried out via a third-party courier service.

Delivery is made to the User's address on the territory of the Republic of Bulgaria, unless otherwise specified on the site.

• Shipping costs are covered by the Merchant when ordering by card.
• Delivery costs are covered by the User when ordering by cash on delivery.

Before sending the ordered goods, the Merchant has the right to contact the User at the telephone number provided by him/her in order to clarify details about the order and/or delivery.

The Merchant is not liable for failure to fulfill an order in cases where the User has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address or telephone number.

Delivery is made within the following time frames: up to 3 working days.

In exceptional circumstances, the Merchant reserves the right to extend the delivery period, informing the Consumer thereof in a timely manner.

The merchant processes orders within 1 business day of placing the order. Delivery is usually made within the usual time frame, according to the chosen delivery method.

Ordered goods are delivered against signature, with larger shipments, when using a courier service, being delivered to the entrance of the building.

The User is obliged to inspect the sealed goods at the time of delivery and to notify immediately of any discrepancies, shortages or damage. If the User fails to do so, the delivery is deemed to have been accepted without objection.

When making international deliveries, the rules for delivery and receipt of shipments of the relevant national postal service, as well as the relevant national legislation of the country in which the recipient of the goods is located, apply.

All import fees upon importation of the goods are at the expense of the User. The User cannot request a refund if he/she has refused to pay the import fees or receive the shipment.

The Merchant reserves the right to change the available delivery and payment methods and/or the terms and conditions thereof, at any time, by publishing the available delivery and payment methods on the website, without further notice.